All contacts with The Wellbeing Line are confidential and no details are shared with your employer, occupational health or HR – unless this is something which you would find helpful to have support with. Some notes are made during your call, which are then transferred into completely anonymous data – which is used to help us shape the service and to comply with national data reporting requirements. Any notes with identifiable information are stored securely and deleted after 90 days. In the event that we are concerned about risk to you or to somebody else or where there are safeguarding concerns, we might have to breach confidentiality, but will always discuss this with you first and try to find a way to manage it together.

Why do we collect your personal information?

• To enable us to help you find the best possible support.
• To enable us to contact you for feedback about our service and/or about the support you have gone on to receive.
• To enable us to monitor our service delivery, to identify gaps in service provision and to ensure we are making our support available to all employees.

How do we use your personal information?

• Personal data is recorded in our clinical system, which is confidential and does NOT form part of any wider clinical data sharing system.
• We are able to access your personal data if you have had contact with any NHS services (eg: GP; Mental Health services). This enables us to work with you to join up your care. However, those other organisations are NOT able to see that you have been in contact with The Wellbeing Line.
• If there is any circumstance in which we need to keep your personal details elsewhere (eg: recording attendance at a team support session), this will be in a locked folder on our computer system, which is password protected and is only accessible to The Wellbeing Line team.
• We will share some anonymised data with your employer. This enables us and them to look at trends, which will help to inform service development and support colleagues in the future.
• As part of our reporting requirement we will share anonymised data with NHSE/I.

Read our full privacy policy here: https://thewellbeingline.co.uk/privacy-policy/

Our phone lines are open Monday-Friday, 9am-4:30pm. We welcome you to call us anytime and if we are not available please do leave us a message with your contact details and where possible we try to return your call on the same day, but sometimes it will be the next working day. We recognise that the health and social care workforce has varied shift patterns and working hours, therefore we are flexible and able to arrange calls outside of our opening hours if needed. If you would like to arrange a call with us, please email us and we will book this in with you.

We will give you time and a safe space to discuss what has been happening for you, then work together to make sense of what is going on and think of ways to help you move forward.

Yes, we will arrange a follow up call with you for approximately two weeks after your initial call to check in and see how you are doing and to discuss any further support if needed.