Unlocking confidential mental health and wellbeing support for anyone working in health and social care in Gloucestershire.
Call us free on 0300 421 7500
Our phone lines are open:
9.00am to 4.30pm, Monday – Thursday
9.00am to 12.00pm, Friday
What is The Wellbeing Line?
The Wellbeing Line is the Gloucestershire Staff Mental Health and Wellbeing Hub, offering confidential mental health and wellbeing support to anyone working in health and social care in Gloucestershire.
The service is available to all staff, no matter your role. It is completely independent of your employer, and nothing is written in your personal records.
Our team is experienced in understanding mental health and provides a confidential “safe space” for people to talk about their mental health and wellbeing.
Mission and Vision
To support collaboration across the One Gloucestershire Integrated Care System to destigmatise mental health and ensure the development of compassionate and psychologically safe organisational cultures.
The Wellbeing Line aspires to create an environment where compassion is the thread running through every level of organisational wellbeing. Resulting in improved emotional wellbeing and stronger mental health for all staff working in health and social care.
The Wellbeing Line offers support for individuals, consultations for team leaders/managers and also support to teams. All support is tailored to your needs, or to the needs of your team. Find out more below under ‘How We Help’.
We can support you with a wide range of mental health issues that may be impacting your work and personal life, including:
- Work-related concerns such as grievances, redeployment, moral injury, difficult working conditions.
- Emotional wellbeing/mental health concerns, including exhaustion/burnout, trauma, depression, anxiety.
- Personal circumstances such as bereavement, relationship issues, lifestyle changes, underlying health conditions.
- Covid-related concerns such as Long COVID, anxiety or stress related to factors caused by the pandemic.
Frequently asked questions
How much does it cost to access The Wellbeing Line?
How do you protect my data? Will my information be shared?
All contacts with The Wellbeing Line are confidential and no details are shared with your employer, occupational health or HR – unless this is something which you would find helpful to have support with. Some notes are made during your call, which are then transferred into completely anonymous data – which is used to help us shape the service and to comply with national data reporting requirements. Any notes with identifiable information are stored securely and deleted after 90 days. In the event that we are concerned about risk to you or to somebody else or where there are safeguarding concerns, we might have to breach confidentiality, but will always discuss this with you first and try to find a way to manage it together.
Why do we collect your personal information?
- To enable us to help you find the best possible support.
- To enable us to contact you for feedback about our service and/or about the support you have gone on to receive.
- To enable us to monitor our service delivery, to identify gaps in service provision and to ensure we are making our support available to all employees.
How do we use your personal information?
- Personal data is recorded in our clinical system, which is confidential and does NOT form part of any wider clinical data sharing system.
- We are able to access your personal data if you have had contact with any NHS services (eg: GP; Mental Health services). This enables us to work with you to join up your care. However, those other organisations are NOT able to see that you have been in contact with The Wellbeing Line.
- If there is any circumstance in which we need to keep your personal details elsewhere (eg: recording attendance at a team support session), this will be in a locked folder on our computer system, which is password protected and is only accessible to The Wellbeing Line team.
- We will share some anonymised data with your employer. This enables us and them to look at trends, which will help to inform service development and support colleagues in the future.
- As part of our reporting requirement we will share anonymised data with NHSE/I.
How do I contact The Wellbeing Line?
What happens when I call or email?
Will I get a follow up call?
What makes The Wellbeing Line different from occupational health/other services available?
Will I receive counselling through The Wellbeing Line?
Do I have to be referred by my GP, Occupational Health or my employer?
How soon can I speak to someone?
Are The Wellbeing Line staff/employees trained?
Our team has a wide variety of experience and training within mental health.
Freephone: 0300 421 7500
Our freephone support lines are open between 9am to 4.30pm, Monday – Thursday and between 9am to 12pm on Friday.
We are, however, able to facilitate calls outside of those hours by prior arrangement.
If you prefer to email in the first instance, then we will aim to respond within two working days to arrange a telephone call.
Prefer us to call you? You can contact The Wellbeing Line on any day of the week to request a call back and we will aim to get back to you within two working days. Click the ‘Request A Call’ button below to send us your details.
Please note that The Wellbeing Line is not an emergency service – if you need to talk to someone urgently about your mental health, at any time of day or night, then you can call the Samaritans (FREE) on 116 123 or contact the Gloucestershire Crisis Team (24/7) on 0800 169 0398. If you need help but are not in a crisis, you can contact the NHS by dialling 111 from any phone. If there is an immediate danger to life, please dial 999 or go to your nearest Accident & Emergency Department.