Unlocking confidential mental health and wellbeing support for everyone working in health and social care in Gloucestershire.

Call us on 0300 421 7500

Our phone lines are open
Monday-Friday 9am-4:30pm.

Wellbeing Line partners
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About

What is The Wellbeing Line?

The Wellbeing Line is a new service offering confidential mental health and wellbeing support for everyone working and/or volunteering in health and social care in Gloucestershire. Our team are experienced in understanding mental health and provide a confidential “safe space” for people to talk about their mental health and wellbeing.

We are independent of any employer and nothing is written in your personal records.

We can support you with a wide range of mental health issues impacting your professional and personal life:

 

  • Covid-related concerns such as long covid, anxiety or stress related to factors caused by the pandemic.
  • Work-related concerns such as redeployment, moral injury, difficult working conditions.
  • Emotional wellbeing/mental health concerns, including exhaustion/burnout, trauma, depression, anxiety.
  • Personal circumstances such as bereavement, relationship issues, lifestyle changes, underlying health conditions.

Who We Help

The Wellbeing Line provides support for anyone working in health and social care in Gloucestershire. We offer support to individuals and team leaders/managers and also support to teams.

We can support you with a wide range of mental health issues impacting your professional and personal life:

 

  • Covid-related concerns such as long covid, anxiety or stress related to factors caused by the pandemic.
  • Work-related concerns such as redeployment, moral injury, difficult working conditions.
  • Emotional wellbeing/mental health concerns, including exhaustion/burnout, trauma, depression, anxiety.
  • Personal circumstances such as bereavement, relationship issues, lifestyle changes, underlying health conditions.
Glos Wye Valley

The Vision

The vision for The Wellbeing Line is to destigmatise mental health, normalise conversations in the workplace around mental health and wellbeing and to encourage people to reach out and connect with each other and with services, rather than struggle alone. The Wellbeing Line puts connection with others at the heart of its work, providing a safe space, a listening ear, a supportive person to help the individual find the most appropriate support for themselves, a colleague or their team….

Individual

We encourage you to make contact by phone, for a supportive and non-judgemental conversation. We will listen to your concerns and work together to make sense of what is going on, then think about possible ways forward.

If appropriate we will help you to navigate and find further support through the many mental health and wellbeing resources that are available locally, nationally and online.

In some cases, we will offer further clinical assessment with a clinical psychologist.

We will always offer to follow up and “check in” with you in a couple of weeks after your initial call to see how you are, to ask if you have found the support/resources helpful and to explore additional options that might be beneficial.

If you prefer to email in the first instance then we will respond within 2 working days to arrange a telephone call. At the moment, our phone lines are open Monday-Friday, 9am-4:30pm. We are, however, able to facilitate calls outside of those hours by prior arrangement.

Support for Managers and
Team Leaders

Managers and team leaders are welcome to call or email if they are concerned about a colleague and/or if they would like to think about ways to support their team.

We offer a telephone or MS Teams consultation with a clinical psychologist and think together with you about possible ways forward.

We recognise the pressures that managers and team leaders are under, particularly since the start of the pandemic, and this is intended as a supportive conversation to help you explore ways of supporting your team members and helping to normalise conversations about mental health and wellbeing in the workplace.

Support for Teams

We offer a range of support for teams and it is important to us to ensure our support is targeted at the specific needs of each team. If you would like support for your team, then we would encourage managers and team leaders to speak with one of our clinical psychologists in the first instance to discuss options.

Meet the team

Marie O Neill

Marie

Clinical Psychologist and Clinical Lead

Marie has worked within the field of health and social care for about 30 years, within the probation service and within hospital and community settings. Marie returned to the NHS during the pandemic to support in the development of mental health and wellbeing services for staff. Prior to this, Marie had worked for nearly 10 years to support the mental health of our armed forces, providing assessment and therapy to serving military personnel. Marie has a long-standing interest in supporting people who have experienced trauma and traumatic events and is passionate about creating a culture of compassion within health and social care where the wellbeing of staff is considered as important as that of the people for whom we care.

Marie O Neill
Rebecca Parris

Rebecca

Clinical Psychologist

Rebecca has worked in the NHS for 20 years. She has worked for both physical and mental health services, which have covered community, inpatient and care home settings. Rebecca has also worked with groups, carers, couples and families. Rebecca has experience providing supervision, consultation and teaching to a variety of professionals and students working within the NHS. More recently, Rebecca has provided psychological support to individual staff and teams working across healthcare. The main aims of these sessions have been to allow staff to talk about their experiences of working during the pandemic, reflect on the challenges and changes that they might have encountered and think about how they can look after their own wellbeing.

Holly Buckley

Holly

Assistant Psychologist
Holly has worked for over 15 years within the Health, Social and Education Sectors, supporting both children and adults in various forms with both their physical and mental health. She is experienced in supporting people therapeutically and compassionately, with her specialist interests being in addiction, sleep and eating disorders.
Jess Brown

Jess

Assistant Psychologist
Jess has a background working in adult mental health, and prior to this worked in a research setting with children experiencing emotional difficulties, and their families. Having worked as a healthcare assistant on mental health wards and as a mental health crisis practitioner, Jess is experienced in supporting people in distress and in having conversations about mental health and wellbeing.
Kamaldeep Sidhu

Kamaldeep

Outreach and Engagement Project Co-ordinator
Kamaldeep has over twenty years of experience working in Health and Education, with a diverse range of children, young people and adults. She is trained in nutrition, holistic medicine and health coaching and has a special interest in the connection between gut health and mental health. Kamaldeep has longstanding experience of working with diverse communities across Birmingham and the South West and is committed to inclusive practice.
Ting

Ting

Trainee Health Psychologist
Ting is an experienced psychological practitioner, who has worked in primary care, occupational health, and the Third Sector. He also holds a university lectureship in CBT training, where he teaches and supervises trainees. Ting is working towards a professional doctorate in health psychology, and has a keen interest in supporting people with long term health conditions.
Sabina

Sabina

Mental Health and Wellbeing Administrator
Sabina joined the NHS in 2018 and has worked with various teams who offer mental health support. Sabina also works with the out of hours District Nursing team who support palliative patients, and also volunteers for GRASC (Gloucestershire Rape & Sexual Abuse Centre) as an emotional support worker.
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Frequently asked questions

How much does it cost to access The Wellbeing Line?
Accessing The Wellbeing Line is free.
How do you protect my data? Will my information be shared?
All contacts with The Wellbeing Line are confidential and no details are shared with your employer, occupational health or HR – unless this is something which you would find helpful to have support with. Some notes are made during your call, which are then transferred into completely anonymous data – which is used to help us shape the service and to comply with national data reporting requirements. Any notes with identifiable information are stored securely and deleted after 90 days. In the event that we are concerned about risk to you or to somebody else or where there are safeguarding concerns, we might have to breach confidentiality, but will always discuss this with you first and try to find a way to manage it together.
How do I contact The Wellbeing Line?
Our phone lines are open Monday-Friday, 9am-4:30pm. We welcome you to call us anytime and if we are not available please do leave us a message with your contact details and where possible we try to return your call on the same day, but sometimes it will be the next working day. We recognise that the health and social care workforce has varied shift patterns and working hours, therefore we are flexible and able to arrange calls outside of our opening hours if needed. If you would like to arrange a call with us, please email us and we will book this in with you.
What happens when I call or email?
We will give you time and a safe space to discuss what has been happening for you, then work together to make sense of what is going on and think of ways to help you move forward.
Will I get a follow up call?
Yes, we will arrange a follow up call with you for approximately two weeks after your initial call to check in and see how you are doing and to discuss any further support if needed.
What makes The Wellbeing Line different from occupational health/other services available?
The Wellbeing Line has not been set up to replace services that are already available and is in addition to support offered by your employer. Part of what makes us unique is the safe, supportive and confidential space to talk that we are able to offer to people, with very little wait time and no need to complete a referral form.
Will I receive counselling through The Wellbeing Line?
The Wellbeing Line does not offer counselling or therapy, but we can support people in navigating to the most appropriate therapeutic support should that be required.
Do I have to be referred by my GP, Occupational Health or my employer?
No, The Wellbeing Line is a self-referral service that you can access directly as an individual should you want to.
How soon can I speak to someone?
We aim to respond to all calls and emails within two working days, although most contacts within the opening hours will be responded to on the same day.
Are the Wellbeing staff/employees trained?
Our team has a wide variety of experience and training within mental health.

Contact us

E-mail: hello@thewellbeingline.co.uk

Phone: 0300 421 7500

If you prefer to email in the first instance then we will respond within 2 working days to arrange a telephone call.
At the moment, our phone lines are open Monday-Friday, 9am-4:30pm.
We are, however, able to facilitate calls outside of those hours by prior arrangement.

Glos Commissioning Group
Glos Council
Gos Hospitals NHS Trust
The Wellbeing Line is provided by and partnered with the above.
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